About Us
Shop & Dispatch is an e-commerce company that brings the best brands to you, offering thousands of curated products to consumers across Sri Lanka.
Our mission is to empower people to live their best lives.
We are committed to offering a wide range of high-quality products, helping both consumers and businesses achieve their goals.
Based in Colombo, Sri Lanka, and Melbourne, Australia, Shop & Dispatch ensures reliable delivery by partnering with experienced logistics companies.
Our products are shipped directly from retailer, suppliers and manufacturers, with shipping origins varying depending on the product purchased.
We deliver to your doorstep within 10 -14 days, providing a seamless and efficient shopping experience.
Our all-inclusive pricing means no exchange payment fees or taxes on credit card or additional customs clearance charges, and our secure localised payment gateway ensures a smooth and safe transaction every time.
Call or Chat with us on WhatsApp if Unable to find what you need or require further information?
Frequently Asked Questions (FAQs)
What is Shop & Dispatch?
Shop & Dispatch is an e-commerce company that brings the best brands
to you, offering thousands of curated products to consumers across Sri Lanka.
Our mission is to empower people to live their best lives by providing
high-quality products and a seamless shopping experience.
Where are you located?
We are based in Colombo, Sri Lanka, and Melbourne, Australia.
What kinds of products do you offer?
We offer a wide range of high-quality products, curated from the best
brands. Our selection includes electronics, fashion, beauty, home goods, and
more.
How long does delivery take?
We deliver to your doorstep within 10-14 days from the date of purchase.
Where are the products shipped from?
Our products are shipped directly from retailers, suppliers, and
manufacturers. The shipping origin varies depending on the product purchased.
Are there any additional fees or charges?
No, our all-inclusive pricing means no exchange payment fees or taxes on
credit card transactions and no additional customs clearance charges.
How do you ensure the safety of my payment?
We use a secure localised payment gateway to ensure a smooth and safe
transaction every time. Your payment information is protected with advanced
security measures.
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit
cards, and other local payment options.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number. You
can use this number to track your order on our website or through the logistics
partner’s tracking system.
What should I do if I have a problem with my order?
If you encounter any issues with your order, please contact our customer
service team via email or phone. We are here to assist you and resolve any
problems promptly.
Do you offer returns or exchanges?
Yes, we offer a return and exchange policy. If you are not satisfied with
your purchase, you can return or exchange the product within a specified
period. Please refer to our return policy for more details.
How can I contact customer service?
You can reach our customer service team through our website’s contact
form, by email, or by phone. Our team is available to assist you with any
questions or concerns.
Are there any promotions or discounts available?
Yes, we frequently offer promotions and discounts. Please check our
website or subscribe to our newsletter to stay updated on the latest deals and
offers.
Do you deliver Island wide?
Yes, we deliver island-wide!
With trusted local delivery partners, you can count on us to get your items to you quickly and safely.
Enjoy the convenience of a flat delivery fee* for all your orders.
*Please note: A surcharge may apply for deliveries to remote areas or cities in Sri Lanka.
Can businesses also purchase from Shop & Dispatch?
Absolutely! We cater to both individual consumers and businesses, helping
them achieve their goals with our range of high-quality products.
Special Requirements
At Shop & Dispatch, we understand that sometimes you might not find exactly what you're looking for on our website. We are here to help! Simply fill out the form below with the details of the product you need, and we will handle the rest.
How It Works:
- Send Us Your Request: Provide the product information, quantity needed, and any links or points of purchase.
- Receive a Quote: We will get back to you with a quote for the purchase and delivery of your requested item.
- Confirm and Pay: Once you approve the quote, proceed with the payment, and we will take care of the purchase and delivery.
Additional Services:
- Gift Wrapping: We offer gift wrapping services and can include a personalized card with your delivery.
- Special Purchases: We can source and deliver products for medical needs or specific hobbies.
- Unique Requests: If you have any other special requirements, let us know, and we will do our best to accommodate them.
How to Contact Us:
- Email: info@shopanddispatch.com
- Phone: +94 771 335 550
Please include the following information in your request:
- Product Name
- Quantity
- Link or Point of Purchase
- Any specific details or preferences
For any assistance or inquiries, feel free to reach out to our customer service team at +94 771 335 550.
We look forward to helping you find exactly what you need!
Note: Special purchases might include items for:
- Collectables
- Craft enthusiasts
- Medical supplies
- Unique or hard-to-find gadgets
- Personalised gifts
Thank you for choosing Shop & Dispatch!